Refund policy
# Return & Refund Policy
Last Updated: [Date]
Thank you for shopping with khevna . We value our customers and strive to provide high-quality products. Please read our Return & Refund Policy carefully.
## 1. Returns
We accept returns under the following conditions:
* The product must be unused, unopened, and in its original packaging.
* Return request must be raised within 3 day of delivery.
* The product should not be damaged, used, or altered.
* Items purchased under clearance, offer, or promotional sale may not be eligible for return.
To initiate a return, please contact us at:
📧 Email: support@khevna.shop
## 2. Non-Returnable Items
The following items are not eligible for return:
* Opened or used products
* Personal care or hygiene products once opened
* Customized or special-order products
* Products damaged due to misuse
## 3. Refunds
Once we receive and inspect the returned product:
* Refund approval will be notified via email or WhatsApp.
* Approved refunds will be processed within **5–7 business days**.
* Refund will be credited to the original payment method.
## 4. Replacement Policy
Replacement is available if:
* Wrong product delivered
* Damaged product received
* Manufacturing defect found
You must inform us within **48 hours** of delivery with photos/videos as proof.
## 5. Shipping Charges
* Return shipping cost will be borne by the customer unless the product is defective or incorrect.
* Original shipping charges are non-refundable.
## 6. Cancellation Policy
* Orders can be cancelled before dispatch only.
* Once shipped, orders cannot be cancelled.
## 7. Late or Missing Refunds
If you have not received your refund:
1. Check your bank account.
2. Contact your payment provider.
3. Contact us at **[Your Email]**.
## 8. Contact Us
For any return or refund queries:
Khevna
Email: support@khevna.shop
Phone/WhatsApp: 9033043443
Address:Â
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By placing an order on our website, you agree to this Return & Refund Policy.