Refund policy

# Return & Refund Policy

Last Updated: [Date]

Thank you for shopping with khevna . We value our customers and strive to provide high-quality products. Please read our Return & Refund Policy carefully.

## 1. Returns

We accept returns under the following conditions:

* The product must be unused, unopened, and in its original packaging.
* Return request must be raised within 3 day of delivery.
* The product should not be damaged, used, or altered.
* Items purchased under clearance, offer, or promotional sale may not be eligible for return.

To initiate a return, please contact us at:
📧 Email: support@khevna.shop

## 2. Non-Returnable Items

The following items are not eligible for return:

* Opened or used products
* Personal care or hygiene products once opened
* Customized or special-order products
* Products damaged due to misuse

## 3. Refunds

Once we receive and inspect the returned product:

* Refund approval will be notified via email or WhatsApp.
* Approved refunds will be processed within **5–7 business days**.
* Refund will be credited to the original payment method.

## 4. Replacement Policy

Replacement is available if:

* Wrong product delivered
* Damaged product received
* Manufacturing defect found

You must inform us within **48 hours** of delivery with photos/videos as proof.

## 5. Shipping Charges

* Return shipping cost will be borne by the customer unless the product is defective or incorrect.
* Original shipping charges are non-refundable.

## 6. Cancellation Policy

* Orders can be cancelled before dispatch only.
* Once shipped, orders cannot be cancelled.

## 7. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your payment provider.
3. Contact us at **[Your Email]**.

## 8. Contact Us

For any return or refund queries:

Khevna
Email: support@khevna.shop
Phone/WhatsApp: 9033043443
Address: 

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By placing an order on our website, you agree to this Return & Refund Policy.